Frequently Asked Questions
How does long-term parking work?
We have installed gated parking systems where you don’t pay until you return from your trip! When you arrive at the Airport you simply drive up to one of the two entry gates that are provided and push the button that says “Press for Ticket.” The gates will open and you can drive through and park in one of the available parking spots in the lot.
When it is time to leave you simply drive up to one of the exit gates provided, scan the ticket that you were issued upon arrival and pay the required amount. Once payment is made the gates will open and you can depart from the lot.
DO NOT LEAVE YOUR SLIP IN THE WINDOW OF YOUR VEHICLE
Do I need to reserve a spot in long-term?
We do not offer reserve parking at YXT. All parking is offered on a first come first serve basis.
What happens if I lost my ticket?
Should you lose your ticket you will need to push the help button on the exit gate screen. You will be directed to our help desk where they will issue you a lost ticket fee of $147.00, but don’t worry you are able to apply for those funds back by simply emailing your itinerary and parking slip to [email protected]. Please allow 2-3 business days for a response.
What happens if my vehicle battery dies?
Don’t worry we have you covered! If you have a dead battery, please head to the Info Booth located across from the Restaurant where one of our Security Officers will assist you with signing out our battery booster. A signed waiver will be required as well as one piece of government issued ID.
Can I park my travel trailer?
We allow you to park your travel trailer in the long-term lot if you are away. Trailers MUST be attached to a vehicle to be able to be parked in the long-term lot.
Are there plug ins for winter?
We do not have plug-ins at this time.
Electric vehicle charging stations?
We do not offer Electric vehicle charging stations at this time.
What payment methods for parking?
We accept Visa, Mastercard, AMEX, Debit, Google Pay and Apple Pay.
Can I pay cash for long-term parking?
We do not accept cash.
I have a disability tag – where do I park and what do I pay?
We encourage all those who have a valid disability tag to park in the front row of our Day parking lot. Those who do use the day parking may park free of charge.
Is there a weekly parking rate?
We do not offer a weekly rate.
Is the long-term lot secure? Cameras?
We advise all who park here to park at their own risk. All of our lots are equipped with cameras.
What is the maximum amount of time I can park my vehicle?
Six months is the maximum time our system will register vehicles. For those staying longer than that we ask that you please email [email protected] for further instruction.
Are there parking spots available in long-term?
We offer 800 parking spots in the long-term lot. During busier times such as Christmas there may be limited parking spots available.
I received a parking ticket – how do I pay? How do I dispute?
Should you need to pay or dispute a parking violation please email [email protected]. Please give 2-3 business days for a reply.
I did not get a receipt for my parking in long-term. How do I get one?
Please email [email protected] and give 2-3 business days for a reply.
What time does the airport open and close?
Our airport hours vary from season to season. Please check visit our home page for the up-to-date terminal hours.
How much is long term parking?
Our parking rate is $7.00 daily.
What time do I check-in for my flight?
We encourage passengers to arrive at least 90 minutes before their departure, however each airline varies and we recommend that you check with your airline.
How long before my flight can I drop off my luggage?
90 minutes before your departure
I lost my picture i.d. what other i.d. is acceptable for traveling?
Each airline has different requirement please contact your airline for this information
What are the hours of operation for the restaurant?
Chef’s Global Fusion is open Monday-Friday and Sundays from 8:00am-7:00pm and limited hours on Saturday’s of 8:00am-2:30pm
Do you have somewhere I can leave my car keys so my friend can pick them up later?
We offer key hold services. Visit our Info booth when you arrive and one of our Security Officers will assist you. If they are not in their office, please
call 250-641-0706 and they will come and meet you.
Why was my flight cancelled?
Unfortunately, we do not always know why flights are cancelled. They may be cancelled due to crew shortage, weather or mechanical issues. Please contact your airline for up-to-date flight information.
Where do I drop off/pick up cargo?
Each airline has their own cargo policy for drop off and pick up of cargo . Please contact the cargo department airline directly to see their recommendation.
Luggage hold?
We offer luggage hold services and charge a daily rate of $20.00 per luggage and overnight rate of $40.00 per luggage.
My luggage was lost – what do I do?
Please report lost luggage to your airline directly and they will assist you with making a lost luggage claim.
Can you book me a flight?
We do not offer travel booking assistance and recommend that you contact a local Travel Agent to assist you.
I lost my *item* where does it go?
Lost items can be inquired about by contacting our Security Officers at 250-641-0706 or visiting our Info Booth in person. If no one is in the office located at the Info Booth please contact the number on the door and someone would be more than happy to come and meet you.
I left my *item* on my flight. Do you, have it?
Items left on flights must be inquired directly to your airline. We do not hold these items.
Is there security on site 24/7?
We offer on site Security 24 hours a day.
What food is offered in the hold room?
We offer vending services for both snacks and beverages.
I have more questions, who can I ask?
For further assistance, please contact our administrative office at 250-635-2659 ext 221 or email us at [email protected]— we’re here to help!