YXT ACCESSIBILITY PLAN AND FEEDBACK PROCESS
Click here for the Terrace Kitimat Airport Society (“YXT”, “NWRA”) Accessibility Plan
The Northwest Regional Airport (“YXT”) is committed to helping passengers who face everyday challenges by removing barriers and offering additional services.
ACCESSIBIILTY QUESTIONS OR REQUESTS
Passengers are welcome to contact YXT’s Administration Office with any questions about the services or amenities listed below. We also encourage anyone who requires special assistance to inform the airline of their specific needs well in advance of travel.
YXT Airport Administration Contact
[email protected]
250.635.2659 Ext. 221
When contacting YXT to arrange a service please fill out the Accessibility at YXT Information Form. This information will be requested when you call or is required to be submitted via email with your request.
TERMINAL ACCESSIBILITY
YXT public facilities are fully accessible by wheelchairs. The Air Terminal Building is equipped with automatic sliding doors at both entrances..
ACCESSIBLE PARKING
Designated accessible parking spaces, clearly marked with signage, are available in both our Day Parking lot (for hourly and daily use) and our Long-Term Parking lot (for overnight stays). A valid SPARC permit is required when utilizing these spaces.
CURBSIDE ASSISTANCE
Curbside drop-off and pick-up locations are available directly outside of the departures and arrivals entrance, clearly marked with curbside signage. If you require assistance from curbside to the Air Terminal Building please contact the YXT Airport Administration to book this service a minimum of two full business days in advance by emailing [email protected].
ACCESSIBLE WASHROOMS
Designated washrooms are equipped with accessible features such as wheelchair accessible stalls equipped with support bars and emergency call button/alarms, paper towel dispensers and waste receptacles at appropriate heights for wheelchair accessibility.
TERMINAL ASSISTANCE
Onsite security personnel are available to assist passengers if needed. They provide site security services, offer directions, assist with wheelchairs and provide escorting through the Terminal Building. For an escort or curbside wheelchair service please contact the YXT Airport Administration to book this service a minimum of two full business days in advance by emailing [email protected].
SECURITY ESCORT PASSES
Security Escort passes are available at the airline check-in counters. These temporary passes allow for a family member or aid to escort a passenger in need of special assistance through security to their departure gate.
PAGING / FIDS
Audio paging services are available at YXT. To request a page, please visit the YXT Airport Administration office. FID monitors are located within the terminal with information on incoming and outgoing flights. We do not offer visual paging but are able to supply an escort to assist if unable to hear audio pages to relay any information to you visually in writing. To book this service, please contact the YXT Airport Administration service a minimum of two full business days in advance by emailing [email protected].
SERVICE DOGS
There are two designated pet relieving areas at YXT. The groundside, outdoor area is located to the right of the Departures entrance doors. Service dogs are permitted to relieve themselves on the marked grassed area outside of the Terminal Building. The airside relieving area within the Restricted Area, is located in the Holdroom Family Washroom. These areas are equipped with waste mats and disposal receptacles.
ACCESSIBLE GROUND TRANSPORTATION
Accessible Ground Transportation can be provided by our car rental agencies and local taxi companies; however, advanced booking is required. Please click the link below to book these services in advance.
Car Rentals
The car rental kiosks are conveniently located in the YXT Terminal, in the Arrivals area. The rental pick-up and drop-off location is outside of the Departures end of the terminal building. Car rentals with accessibility are available at YXT. Please ensure you give your rental company advance notice to ensure availability.
Car Rental Agencies:
Budget
Hertz
Driving Force
Enterprise Rent-a-Car
Taxi Service
Accessible taxis are available for pick-ups at YXT.
Kalum Kabs
250.635.7177
https://www.kalumkabs.biz/
Kitimat Taxi
250.632.2100
[email protected]
https://www.kitimattaxi.ca
FEEDBACK
We are committed to creating an inclusive and welcoming travel experience to everyone who visits YXT. Do you have feedback that would help us remove barriers and or provide additional services to improve your experience? Let us know by emailing [email protected] or calling (250) 635.2659 Ext 224.
Complaints can also be directed to this email or phone contact.
If your complaint is not resolved, the Canadian Transportation Agency offers a dispute resolution service. YXT’s training program is available to those who request it.
Please feel free to complete our NWRA Accessibility Survey. Your insights are essential in helping us understand any existing barriers, identify areas for improvement, and ensure our spaces are supportive for both employees and passengers alike.
If you would like this survey in another format please contact [email protected] or 250.635.2659 Ext. 221.
REGULATIONS
The Northwest Regional Airport (“YXT”), is subject to the provisions applicable to terminal operators, which include certain provisions of:
Part 1 – Requirements Applicable to Transportation Service Providers and
Part 4 – Requirements Applicable to Terminal Operators.
Specifically:
– Communication of information to persons with disabilities: section 4 to 9, 10 (2) and 11 to 14;
– Personnel Training of the Assistance of Persons with Disabilities: 15 to 23;
– Services – Requirements: 216 and 217;
– Technical – Requirements: 212 to 231.
Further information on Accessibility for Person with Disabilities can be found on the CTA’s website https://otc-cta.gc.ca/eng/accessible-transportation.